Shipping Policy

Average Delivery Times for All Our Packages:

After placing your order, we require 1-3 business days to process it. Typically, processing takes one business day during the week; however, if an order is placed on Friday evening or over the weekend, it may take a bit longer. Once the order has been processed, shipping is initiated and delivery typically occurs within 6-13 business days. We strive to make the ordering and delivery process as simple as possible for our customers. If you have any questions or comments, please do not hesitate to contact our customer service.

Order Cancellation

Once an order has been placed, it is immediately prepared for shipping by our automated systems. Therefore, it is unfortunately not possible to cancel a completed order. However, if you have any concerns about the product you receive, we offer a hassle-free return process. You have the right to return your order within 14 days of receipt and receive a full refund.

Shipping Costs

We cover the shipping costs for every order. There is no minimum order value.

Product Origin

Rotivia works with a global network of suppliers to offer you quality products at competitive prices. We understand that you may be curious about the origin of our products, but we assure you that we adhere to strict international standards. Every product is carefully inspected and tested before shipping, and we only work with trusted manufacturers who are committed to excellent quality. Our goal is to offer you the best products—ones you won't find in regular stores—at the best price. Your satisfaction and peace of mind are our top priorities.